Tel: 1-866-777-0060 | Request For Information
Cisco WebEx Calling & WebEx Contact Center Training
The Cisco WebEx Calling Professional Course is a comprehensive training program designed to equip professionals with the necessary skills to effectively utilize the WebEx Calling platform. This course is the ideal choice for individuals seeking to enhance their expertise in deploying and maintaining Cisco WebEx Calling systems.
Cisco WebEx Contact Center Training offers a robust learning experience for individuals aiming to master the intricacies of contact center operations. This comprehensive program covers a wide range of topics, including agent workflows, omnichannel customer interactions, and analytics-driven insights.
WebEx Calling Professional
- Cisco - 5 Days - $2,999
Webex Contact Center (Cloud)
Self Study Kits
Course Outline
Cisco Webex Calling Administration Professional - Advanced Training
Day 1 Outline
- Chapter 1.1 - Architecture of WebEx Calling
- Chapter 1.2 - Overview of WebEx Dial Plan Part
- Chapter 2.0 - WebEx PSTN Overview
- Chapter 3.0 - WebEx User and Feature Provisioning
- Chapter 4.0 - WebEx Phone Deployment
- Chapter 5.0 - Enabling WebEx Calling User with settings
- Chapter 6.0 - Configuring Device for Cisco WebEx Users
- Chapter 7.0 - adding Multiple Devices using Bulk Activation Code
- Chapter 8.0 - Creating Queue with Agent in WebEx Calling
- Chapter 9.0 - Call park extension and Call Park Group in WebEx Calling
- Chapter 10.0 - Creating Auto Attendant, Hunt group and Voicemail Group for WebEx Calling User
Day 2 Outline
- Chapter 11.0 - Configure Webex Calling for Room Devices
- Chapter 12.0 - Call Recording Using Dubber Go
- Chapter 13.0 - Webex App for Calling
- Chapter 14.0 - Overview of Dial Plan, Gateways and Trunk Part
- Chapter 15.0 - Deploying vCUBE on Amazon AWS
- Chapter 16.0 - Detailed WebEx Patterns and pattern matching
- Chapter 17.0 - Detailed WebEx Call Routing Overview
Day 3 Outline
- Chapter 9.0 - Cisco WebEx Local Gateway Overview
- Chapter 10.0 - Cisco WebEx Local Gateway Outbound Proxy
- Chapter 11.0 - Cisco WebEx Local Gateway Single Dial Peer
- Chapter 12.0 - Cisco WebEx Local Gateway Caller ID handling
- Chapter 13.0 - Cisco WebEx Local Gateway Troubleshooting
- Chapter 15.0 - Deploying Cisco CUBE HA with Redundancy Group
Day 4 Outline
- Chapter 16.0 - Deploying Local Gateway and vCube to register with WebEx Calling SBC
- Chapter 17.0 - Configuring SIP Profile for Cisco WebEx Calling
- Chapter 18.0 - Configuring Call routing to make outbound PSTN calls using Webex calling
- Chapter 19.0 - Initual Setup for WebEx Calling PSTN and Main Number
- Chapter 26.0 - Configuring WebEx Calling Internal Dial Plan in multiple location
- Chapter 27.0 - Cisco CUBE and Advanced Dial Plan for Webex Calling
Day 5 Outline
- Chapter 28 - Webex Calling for Chrome
- Chapter 29 - Overview of Webex Integration for Microsoft Teams with UCM Calling
- Chapter 30 - Overview Webex Integration for Salesforce with Webex Calling
- Chapter 31 - Cisco Calling and Meeting Integration with Microsoft Teams and Slack v1
- Chapter 32 - Security Overview - Cisco Webex Control Hub Policies
- Chapter 33 - Security Overview - Data Loss Prevention (DLP) Cisco Cloudlock Integration with Cisco Webex
- Chapter 34 - Security Overview - Cisco Webex Teams eDiscovery
- Chapter 35 - Security Overview - Install Cisco HDS Configuration Utility and Enable HDS
- Chapter 36 - Deploy Cisco Webex HDS
Webex Contact Center Advanced (WXCCA)
Webex Contact Center Advanced (WXCCA)