Customer Experiences with Contact Center AI - Dialogflow CX

Discover how to design customer interactions using Contact Center Artificial Intelligence (CCAI) in this comprehensive course. You'll work with Dialogflow CX to build and test virtual agents using a built-in simulator. Enhance your virtual agents by integrating external data sources, creating more dynamic and engaging conversations.

GCP-CUST-EXP-AI-CX

What is include: