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Cisco UCCE & PCCE Self Study Kit

World's First Cisco Unified UCCE & PCCE Self-Study Kit, designed to help anyone with basic Cisco Unified Communication knowledge to learn, deploy and configure the Cisco UCCE Platform. Cisco Unified CCE Lecture on Video will give you the concept you need to understand what and how Cisco Unified CCE  Operates and how its component interacts with each other. Chapters are divided into smaller sections to help you understand the topic with lab demonstration. 

Demo Chapters

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Offer Expires - Sept 30th, 2022 or While QTY Last ever comes first

Cisco Collaboration & Contact Center Study Kits

Cisco UCCE/PCCE Study Kits

$699 /year

  • Cisco UCCE/PCCE Advanced Deployment
  • Cisco UCCE/PCCE Administration Kit
  • Cisco UCCE/PCCE Advanced Scripting
  • Cisco UCCE/PCCE Troubleshooting

Cisco WebEx Package

$1299 /year

  • Cisco WebEx Calling
  • Cisco WebEx Contact Center
  • Cisco WebEx Contact Center Enterprise
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Cisco Contact Center Kit

$1499 /year

  • Cisco UCCX Self Study Kit
  • Cisco UCCE/PCCE Self Study Kit
  • Cisco CVP Call Studio Scripting
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  • Cisco WebEx Contact Center Enterprise

Platinum

$1899 /year

  • CCNP Collaboration Kit
  • CCIE Collaboration Kit
  • Cisco UCCX Study Kit
  • Cisco UCCE/PCCE Kit
  • Cisco CVP Call Studio
  • Cisco WebEx Calling (coming soon)
  • Cisco WebEx CC Enterprise
  • Amazon AWS Connect Kit
  • Google DialogFlow ES (coming soon)
  • & More...

Content Outline

  • Cisco UCCE/PCCE Advanced Deployment
    1. Chapter 01 - Cisco UCCE Introduction to UCCE and CVP Bootcamp
    2. Chapter 02 - Cisco UCCE Architecture of Cisco Contact Center Enterprise
    3. Chapter 03 - Cisco UCCE Design Consideration
    4. Chapter 04 - Cisco UCCE Deployment Model
    5. Chapter 05 - Cisco UCCE Central Controller
    6. Chapter 06 - Cisco UCCE Preparing and Installing Cisco UCCE Software
    7. Chapter 07 - Cisco UCCE Organizational Units in Active Directory and Web Setup
    8. Chapter 08 - Cisco UCCE Unified CCE Central Controller - Logger
    9. Chapter 09 - Cisco UCCE Unified CCE Central Controller - Router
    10. Chapter 10 - Cisco UCCE Agent Desk Settings and VRU Type
    11. Chapter 11 - Cisco UCCE Peripheral Gateway PG and CTI Server
    12. Chapter 12 - Cisco UCCE Routing Client
    13. Chapter 13 - Cisco UCCE skill Target Sub System
    14. Chapter 14 - Cisco UCCE uCCE Call Flow with CVP
    15. Chapter 15 - Cisco UCCE Call Routing Post Route from CUCM Call Flow using UCCX
    16. Chapter 16 - Cisco UCCE Scripts Editor and Basic Scripting
    17. Chapter 17 - Cisco UCCE Basic Administrative Scripts
    18. Chapter 18 - Cisco UCCE Basic Scripting with Call Variables
    19. Chapter 19 - Cisco UCCE Overview of Cisco Unified CVP
    20. Chapter 20 - Cisco UCCE Configuring VXML Gateway for UCCE and CVP
    21. Chapter 21 - Cisco UCCE Creating Network VRU Scripts and CVP Microapp
    22. Chapter 22 - Cisco UCCE Creating UCCE Scripts with CVP
    23. Chapter 23 - Cisco UCCE Installation and Configurations of Cisco Finesse
    24. Chapter 24 - Cisco UCCE Overview and Installation of Cisco Unified Intelligent Center with Live Data 
    25. Chapter 25 - Cisco UCCE Configuration of Cisco CUIC Reporting

    Lab Outline

    1. Lab 01 - Preparing Windows Server For Active Directory in UCCE Deployment
    2. Lab 02 - Preparing and Install Microsoft SQL Server 2014 for UCCE Deployment
    3. Lab 03 - Deploying Cisco UCCE Base Software
    4. Lab 04 - Installing and Preparing Cisco CVP Call Server
    5. Lab 05 - Deploying Cisco CVP Operation Console Manager
    6. Lab 06 - Prepare and Install Cisco Finesse Server
    7. Lab 07 - Prepare and Install Cisco Unified Intelligent Center CUIC
    8. Lab 08 - Preparing UCCE Servers with Instance in Active Directory
    9. Lab 09 - Simplex - How To Configure ROUTER in Simplex Mode
    10. Lab 10 - Simplex - How To Configure LOGGER in Simplex Mode
    11. Lab 11 - Simplex - How To Configure Administrator Server and HDS-DDS in Simplex Mode
    12. ab 12 - Simplex - Configure PG to support Unified PG with Routing client
    13. Lab 13 - Simplex - Configure PG to support Unified PG with Non-Routing client
    14. Lab 14 - Simplex - How to Install CVP Call Server and Operation Console in Distributed Environment
    15. Lab 15 - Simplex - Configuring VRU PG for CVP
    16. Lab 16 - Simplex - Configure, Integrate CTI Server and Finesse Server
    17. Lab 17 - Duplex - Migrate Router and Logger To Duplex Deployment
    18. Lab 18 - Duplex - Migrate Unified PG in US Cluster To Duplex Deployment
    19. Lab 19 - Configure Network VRU with Label
    20. Lab 20 - Modifying Agent Target Rule for CVP Routing Client
    21. Lab 21 - Configuring CVP To Work with VXML Gateway and UCCE Server
    22. Lab 22 - Configuring VXML Voice Gateway for Application and Dial peer for CVP
    23. Lab 23 - Creating ECC Variable For UCCE Scripts to support CVP Call
    24. Lab 24 - Creating Network VRU Scripts
    25. Lab 25 - Developing a basic call center script for UCCE with CVP
    26. Lab 26 - Schedule and Test Cisco UCCE Script with Agent Online
    27. Lab 27 - Configuring Redundant Finesse Server
    28. Lab 28 - Configuring Finesse with Variable, Phone Book, Reason Code and Team
    29. Lab 29 - Configuring Workflow in Cisco Finesse Server for Browser Popup
    30. Lab 30 -Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
    31. Lab 31 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historical Databsas
    32. Lab 32 - Integrating CUIC Reporting Server with UCCE and LDAP User
  • Cisco UCCE/PCCE Administration
  • Cisco UCCE/PCCE Advanced Scripting
  • Cisco UCCE/PCCE Troubleshooting

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