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Cisco Webex Calling Administration Professional
The overall objective is to engage the student with concepts and facts that provide a solid understanding of the basic role and function of each Cisco Webex Calling Service, and the correct matching of solution and implementation of said service. Successful candidates will demonstrate the ability to identify the right Webex Calling solution for a given customer scenario/environment. In addition, candidates will gain a solid fundamental understanding of Cisco Webex Calling:
What is included
- 5 Days Instructor-led Training
- Free Retake - Up to 2 Years
- Attend Online or Onsite
- Full Access to Study Kits
- Email Support from Instructor
Upcoming Schedule
| Image | Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Webex Contact Center Expert | 08-21-2023 9:30 am | Remote Class by WebEx - EST Time zone | $2,499.00 | ||
| Webex Calling Administration Professional | 09-04-2023 9:30 am | Remote Class by WebEx - PST Time zone | $2,499.00 | ||
| Webex Contact Center Expert | 09-18-2023 9:30 am | Remote Class by WebEx - PST Time zone | $2,499.00 | ||
| Webex Calling Administration Professional | 11-06-2023 9:30 am | Remote Class by WebEx - EST Time zone | $2,499.00 | ||
| Webex Contact Center Expert | 11-20-2023 9:30 am | Remote Class by WebEx - EST Time zone | $2,499.00 |
Course Outline
Modules
- Product Overview
- Architecture and PSTN Interconnect Options
- Product Packaging
- Order Entry – CCW
- Provisioning – Control Hub and Calling Administration Portal (CAP)
- LGW configuration for Webex Calling
- Site Features
- User Features
- Customer Scenarios
- Support Process and Service Assurance
- Partner Success
- Certification Exam
Expected Outcomes
Successful candidates will demonstrate the ability to identify Webex Calling Service Solutions for a given deployment. In addition, candidates will gain a solid fundamental understanding of:
- Architecture
- PSTN Interconnection Options
- Roles and Responsibilities
- User Experiences
- Quote Entry
- Provisioning steps and Procedures
- Calling Admin Portal Services
- Troubleshooting and Support
- What to offer as the most appropriate Webex Calling solution(s)